Privacy Policy

1. Introduction

Pikcell ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, when we share it, how long we keep it, and the choices you have over your data.

This policy applies to information collected through our website at pikcell.com, direct communications with us, booking links, project intake, proposals, invoices, contracts, and service engagements. For privacy questions or requests, contact us at hello@pikcell.agency.

Where applicable, Pikcell acts as the controller of personal information we collect for our own business purposes. When we process personal information strictly on behalf of a client as part of a project, the client may be the controller and Pikcell may act as a processor or service provider under the applicable project agreement.

2. Information We Collect

We collect information you voluntarily provide to us when you fill out a contact form, book a call, or engage us for a project. This includes your name, email address, company name, phone number (if provided), and any other details you share in messages or intake forms.

When you visit our website, certain technical information may be collected automatically through standard server logs and security tools. This can include your IP address, browser type, operating system, pages visited, time and date of your visit, referring URLs, device information, and basic diagnostic data.

If you book a call through our Cal.com scheduling link, Cal.com may collect booking details according to its own privacy policy. If you make a payment for our services, billing information is collected and processed by our third-party payment processor. Pikcell does not store your full credit card or payment details on our servers.

During client projects, we may also receive business materials you choose to provide, such as brand assets, product information, project briefs, website credentials, files, user research, customer-facing copy, and other materials needed to deliver the agreed services.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and deliver the services you have engaged us for
• Send project updates, invoices, contracts, and related project communications
• Schedule calls and manage client onboarding
• Improve our website, diagnose technical issues, and protect against misuse
• Send relevant updates about Pikcell's services, case studies, or offers only where permitted by law
• Comply with legal and financial record-keeping obligations
• Protect against fraudulent activity or misuse of our services

We do not sell your personal information. We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.

4. Legal Basis for Processing

Where applicable under data protection laws such as the GDPR, we rely on the following legal bases to process your personal information:

• Contract performance: to fulfil a project agreement you have entered into with us
• Legitimate interests: to respond to prospective clients, manage our business, improve our website, protect our services, and communicate in ways a business contact would reasonably expect
• Legal obligation: where we are required to retain records under applicable law
• Consent: where we send marketing communications that require consent or use non-essential cookies that require consent

You may withdraw consent at any time where we rely on it as a legal basis, without affecting the lawfulness of processing carried out before withdrawal.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We share your information only in the following limited circumstances:

Service providers: We work with trusted third-party service providers who assist us in operating our business, such as website hosting providers, cloud storage providers, scheduling tools such as Cal.com, payment processors, email providers, contract and invoicing tools, and analytics or security providers if we add them. These providers are permitted to use personal information only to provide services to us or as otherwise described in their own policies.

Legal requirements: We may disclose your information if required to do so by law, regulation, or court order, or if we believe disclosure is necessary to protect the rights, property, or safety of Pikcell, our clients, or others.

Business transfers: In the event that Pikcell is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

Client-authorized sharing: We may share project information with collaborators, contractors, or vendors when needed to deliver agreed services and when doing so is consistent with the project scope or your instructions.

We will not intentionally share your confidential project materials, business strategies, or proprietary information with unrelated third parties without your express written consent, except where required by law or necessary to protect legal rights.

6. Cookies & Tracking Technologies

Cookies are small text files placed on your device by your browser when you visit a website. Our website does not currently use advertising cookies or cross-site tracking cookies.

Our website may use strictly necessary technical storage or server logs for security, page delivery, and basic operation. If we add analytics or performance cookies in the future, we will update this policy and, where required by law, ask for your consent before placing non-essential cookies.

Third-party websites linked from our site, including Cal.com, may use their own cookies or similar technologies. Those third parties are responsible for their own cookie and privacy practices. You can control cookies through your browser preferences, but disabling certain cookies may affect the functionality of websites you visit.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, maintain project records, comply with legal and financial obligations, resolve disputes, and protect our rights.

• Inquiry and booking records are usually kept for up to 24 months unless they become part of a client engagement
• Project communications, contracts, approvals, and deliverables are usually kept for up to five years after project completion
• Invoice, payment, tax, and accounting records are kept for the period required by applicable law
• Server logs and security records are kept for a limited period unless needed to investigate misuse, security issues, or legal claims
• Marketing contact records are kept until you unsubscribe or ask us to delete them, subject to suppression records needed to honor opt-out requests

When personal information is no longer needed, we securely delete, archive, or anonymise it. If you would like us to delete your data sooner, contact hello@pikcell.agency and we will process your request subject to any overriding legal obligations.

8. Data Security

We implement reasonable and appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission (HTTPS), access controls, and secure cloud storage.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You use our website and share information with us at your own risk.

If we become aware of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities as required by applicable law.

9. International Transfers

Because Pikcell works with online service providers, contractors, and clients, your personal information may be processed in countries other than the country where you live. Those countries may have data protection laws that differ from your local laws.

Where required, we use appropriate safeguards for international transfers, such as contractual protections, service provider terms, or other lawful transfer mechanisms available under applicable data protection laws.

10. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: the right to request a copy of the personal information we hold about you
• Correction: the right to request correction of inaccurate or incomplete information
• Erasure: the right to request deletion of your personal information, subject to legal obligations
• Restriction: the right to request that we limit how we use your information
• Portability: the right to receive your information in a machine-readable format
• Objection: the right to object to our processing of your information based on legitimate interests
• Withdraw consent: the right to withdraw consent at any time where processing is based on consent
• Marketing opt-out: the right to unsubscribe from marketing communications at any time
• Complaint: the right to contact your local data protection authority if you believe your privacy rights have been violated

To exercise any of these rights, email hello@pikcell.agency and describe your request. We will respond within the timeframe required by applicable law, usually within 30 days. We may need to verify your identity before fulfilling your request. Some rights may be limited by legal, security, accounting, or contractual obligations.

11. Marketing Communications

We may send occasional updates about Pikcell services, case studies, resources, or offers where permitted by law. You can opt out of marketing emails at any time by using the unsubscribe method in the email or by contacting hello@pikcell.agency.

Even if you opt out of marketing, we may still send non-marketing messages related to active projects, invoices, contracts, legal notices, security, or service administration.

12. Third-Party Links

Our website may contain links to third-party websites, services, or tools that are not operated by us (such as our booking calendar, social media profiles, or portfolio links). We have no control over the content or privacy practices of these third-party sites.

We encourage you to review the privacy policies of any third-party services you access through links on our website. This Privacy Policy applies only to information collected by Pikcell directly.

13. Children's Privacy

Our services are directed at businesses and adult individuals, not at children under the age of 16. We do not knowingly collect personal information from anyone under the age of 16. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information promptly.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the "Last updated" date at the top of this policy and, where appropriate, notify active clients directly.

We encourage you to review this policy periodically to stay informed about how we protect your information. The version posted on this page is the version currently in effect.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us. We take privacy matters seriously and will respond promptly.

Email: hello@pikcell.agency

You can also book a call at cal.com/pikcell-agency/15min. For formal data protection requests, please include "Privacy Request" in your subject line so we can process it appropriately and within the required timeframes.